How it works

Your Talk London account contains your personal data and is protected by a password.

City Hall introduced a new password policy on 4 December 2019, to strengthen its approach to preventing unauthorised access to our systems. If you signed up before that date and haven't updated your password since, you will need to reset your password before you can log on.

Our password policy complies with the latest guidance from the National Cyber Security Centre. Your Talk London password must be at least 12 characters long and contain a mix of uppercase characters (A-Z), lowercase characters (a-z), numbers (0-9) and special characters (for example, !$#,%).

We collect personal information when you sign up to Talk London so we can set up and manage your account, send you relevant information and opportunities, and keep you updated about how you're helping to shape plans and policies.

It also helps ensure we hear from a broad range of Londoners.

You can read more about how we use your information in our privacy policy.

To take part in a survey without becoming a Talk London member, email us at [email protected].

Your feedback plays an essential role in policy making at City Hall. We read everything you post on Talk London.

Together with our researchers, we analyse your contributions before sharing them anonymously with relevant policy teams.

Once analysed and reported, we will share with you the impact your feedback has made. We may use some of your posts to illustrate a point in our reports, but will never reveal or share any of your personal, identifiable data.

Read more about our privacy policy and how we use your data.

Idea generation is a new feature on Talk London. It works similar to a discussion thread, but instead you will be asked to share your ideas to help City Hall solve an issue, such as improving air quality or reimagining your city after the pandemic.

There are a few different ways to get involved:

• If you’ve got a complete profile on Talk London, you will be able to submit as many ideas as you like. You will also be able to comment on other members’ ideas, just like you would in a discussion. As a new feature, you can now show your support for another idea by clicking the green ‘upvote’ arrow. If somebody posted an idea that you feel would not solve the issue, you can click the red ‘downvote’ arrow, and comment – if you like – to explain why you’ve downvoted that idea.
• If you feel that an idea or a comment is breaking the community guidelines, please report it to us by clicking the report button.
• If you’ve signed up to Talk London with your email address only, you will be able to upvote and downvote members’ ideas. You can add a comment or submit your own idea too, but first you’ll need to complete a full profile - this only takes a few extra minutes.

Discussions on Talk London work in a similar way to discussion boards on other forums. Talk London will start a discussion and invite members to take part and have their say. Members currently can’t set up their own discussions.

There are a few different ways to get involved:

• If you’ve got a complete profile on Talk London, you will be able to submit as many comments as you like. You will also be able to reply to other members’ comments. As a new feature, you can now show your support for another member’s comment by clicking the green upvote button. To show you care, you can also click the red heart icon.
• If you feel that a comment is breaking the community guidelines, please report it to us by clicking the report button.
• If you’ve signed up to Talk London with your email address only, you will be able to upvote and show you care for other members’ comments. You can add a comment or reply too, but first you’ll need to complete a full profile. This only takes a few extra minutes.

Anything you publish will appear almost right away. We want anyone to feel welcome to get involved in a constructive way. Our community guidelines will help us all do this.

The moderators are here to help keep the community lively. They read all of your contributions and share them with the relevant teams at City Hall

We have a profanity filter in place, which scans your contribution for offensive words and potentially inappropriate combinations of words.

Occasionally you might find some content you don’t like or feel breaks the guidelines. Please report anything you disagree with to the moderators and they will be happy to review it for you. You can do this by selecting the “report” option below any piece of content. We’ll review and take action as quickly as is reasonably possible.

Please remember that all the information that you post on Talk London will appear almost straight away. We want you to stay safe, so we strongly discourage you from posting your own or other people’s personal information.

Our community guidelines are developed to make you feel welcome to get involved in a constructive way. Read our full community guidelines.

If you come across any content or behaviour that’s inappropriate, please alert us by using the report button.

Your safety and wellbeing is important to us. If you post or share something that reveals an immediate threat to life, we will follow our safeguarding process to keep you or others safe. This may include signposting to external agencies or reporting to the police in extreme cases.