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Accessibility statement for Homes for Londoners

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

  • Map maximise image button, the map expand image button and the map minimise image button do not have alternate text
  • FAQ container accordion is not keyboard selectable
  • Register interest page and my profile page are not navigated sequentially
  • Select dropdown form element for search area doesn't have a label associated to it and the Aria-expanded is not used to indicate the state of the collapsible accordion
  • Register interest whitebox appears persistently on the left hand side of the page when it is scrolled half way down
  • To Rent page is not structured in a hierarchical manner
  • Various non-text colour contrast issues with the foreground and background colours of the page
  • The footer appears on screen as an unordered list but is not coded in way that is useful to the screen reader users
  • On the for sale search results page the accordion does not use the Aria-expanded attribute to indicate the state of the accordion
  • Various colour contrast issues with the foreground and background colours of the page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Map maximise image button, the map expand image button and the map minimise image button do not have alternate text (WCAG 2.1 A criterion 1.1.1 - Non-text Content)
  • FAQ container accordion is not keyboard selectable (WCAG 2.1 A criterion 2.1.1 - Keyboard Navigation)
  • Register interest page and my profile page are not navigated sequentially (WCAG 2.1 A criterion 2.4.3 - Focus Order)
  • Select dropdown form element for search area doesn't have a label associated to it and the Aria-expanded is not used to indicate the state of the collapsible accordion (WCAG 2.1 A criterion 4.1.2 - Name, Role, Value)
  • Register interest whitebox appears persistently on the left hand side of the page when it is scrolled half way down (WCAG 2.1 A criterion 1.4.4 - Resize Text)
  • To Rent page is not structured in a hierarchical manner (WCAG 2.1 A criterion 1.3.1 - Info and Relationships)
  • Various non-text colour contrast issues with the foreground and background colours of the page (WCAG 2.1 AA criterion 1.4.11 - Non-text Contrast)
  • The footer appears on screen as an unordered list but is not coded in way that is useful to the screen reader users (WCAG 2.1 A criterion 1.3.1 - Info and Relationships)
  • On the for sale search results page the accordion does not use the Aria-expanded attribute to indicate the state of the accordion (WCAG 2.1 A criterion 4.1.2 - Name, Role, Value)
  • Various colour contrast issues with the foreground and background colours of the page (WCAG 2.1 AA criterion 1.4.3 - Colour Contrast)

We plan to investigate and fix the listed issue by Janaury 2021.

Disproportionate burden

N/A - we are planning to fix all the issues we have so far identified in testing.

Content that’s not within the scope of the accessibility regulations

N/A

How we tested this website

This website has been audited to ensure compliance with WCAG 2.1 AA. A sample of pages was tested which reflected all the key user journeys for the Homes for Londoners target users. It was tested in August 2020.

All accessibility testing was done by Test Partners.

We tested:

  • Homes for Londoners, available at:

    /programmes-strategies/housing-and-land/homes-londoners/search

Note: this sits on our existing site, London.gov.uk

Read the Homes for Londoners accessibility test report.

What we’re doing to improve accessibility

We will resolve all outstanding non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) by January 2021.

We are planning training for staff (content editors and designers) to ensure new content we create adheres to accessibility and usability standards.

This statement was prepared on 22 September 2020. It was last updated on 22 September 2020.

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.